Step 1: Auto-Tag Common Inquiries
Set up workflows to automatically tag frequent comment and message types.
Trigger: Use keyword rules to detect phrases like “how much is Cherry Lipstick?”
Action: Apply a unique tag like Cherry Lipstick Pricing Inquiry
Maintenance: Regularly update your triggers to capture new variations
💡 Example: A workflow detects "price of cherry lipstick" and applies the tag Cherry Lipstick Pricing Inquiry
Step 2: Create Saved Replies Linked to the Tag
Build a library of approved responses tied to that tag.
Create 10–50 saved replies per tag to avoid sounding robotic - you can use AI to generate them in one click!
Each reply should address the inquiry in a slightly different tone or level of detail
Apply the tag (e.g. Cherry Lipstick Pricing Inquiry) to all replies in this set
📌 Why it matters: The more replies per tag, the smarter the suggestions — and the less repetitive your responses feel.
Step 3: Use Suggested Replies to Respond Instantly
Once a comment or message is tagged, you’ll see a suggested reply when opening it.
Click to insert the reply
Hit send
Move to the next conversation
🌀 Pro Tip: This flow is designed for speed — especially effective during product launches, promo periods, or FAQ spikes.
Summary
Tag → Saved Reply → Click + Send
This system lets your team handle high volumes with consistency and speed — without sounding like a bot.