BrandBastion

This guide helps you set up the Reply Workflow to automate replies to public comments, private messages, and public-to-private interactions.

How to Use the Reply Workflow

How to Use the Assign Workflow

Use tags to instantly surface the right replies and clear your inbox at speed — no more copy-pasting or repetitive typing.

How to Use the Tag Workflow To Reply Faster

Set up auto-archive rules to instantly remove low-value messages from your queues — so your team can focus on what matters.

How to Use the Archive Workflow to Empty Your Inbox Faster

Use post-level tagging to automatically group and analyze your paid and organic content.

How to Use the Post Tag Workflow

Set up strategic notifications to stay ahead of brand risks, performance shifts, and competitor moves.

Alert Workflow Cheat Sheets

You can enhance data insights by automatically adjusting sentiment based on keywords or tags.

How to Use the Change Sentiment Workflow

A breakdown of BrandBastion’s AI-generated post tags to help you analyze, filter, and trigger actions based on content type and intent.

Understanding AI Post Tags

See how BrandBastion’s AI analyzes post content to give context to reactions—using OCR, transcription, and intent detection.

AI Post Analysis – How It Works and How to Leverage It

AI - FAQs

The Hide Workflow feature allows you to automatically hide comments based on predefined filters and exclusions.

How to Use the Hide Workflow in BrandBastion

How to Automate CSAT Requests in DMs Using Reply Workflows

Custom Prompts for Astra: Use Cases and How to Save Them for Reuse

Train and launch a custom classification model to auto-tag social conversations by topic, tone, or intent — no coding required.

How to Create Your Own AI NLP Classifier for Tagging

Automate tagging, assigning, prompts, and smart workflows.

AI & Workflows

Create a custom design with text, images, and links

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