BrandBastion

This guide helps you set up the Reply Workflow to automate replies to public comments, private messages, and public-to-private interactions.

How to Use the Reply Workflow

How to Use the Assign Workflow

Use tags to instantly surface the right replies and clear your inbox at speed — no more copy-pasting or repetitive typing.

How to Use the Tag Workflow To Reply Faster

Set up auto-archive rules to instantly remove low-value messages from your queues — so your team can focus on what matters.

How to Use the Archive Workflow to Empty Your Inbox Faster

Use post-level tagging to automatically group and analyze your paid and organic content.

How to Use the Post Tag Workflow

Set up strategic notifications to stay ahead of brand risks, performance shifts, and competitor moves.

Alert Workflow Cheat Sheets

You can enhance data insights by automatically adjusting sentiment based on keywords or tags.

How to Use the Change Sentiment Workflow

A breakdown of BrandBastion’s AI-generated post tags to help you analyze, filter, and trigger actions based on content type and intent.

Understanding AI Post Tags

See how BrandBastion’s AI analyzes post content to give context to reactions—using OCR, transcription, and intent detection.

AI Post Analysis – How It Works and How to Leverage It

AI - FAQs

The Hide Workflow feature allows you to automatically hide comments based on predefined filters and exclusions.

How to Use the Hide Workflow in BrandBastion

How to Automate CSAT Requests in DMs Using Reply Workflows

Custom Prompts for Astra: Use Cases and How to Save Them for Reuse

Train and launch a custom classification model to auto-tag social conversations by topic, tone, or intent — no coding required.

How to Create Your Own AI NLP Classifier for Tagging

Catch post-level risk early so you can intervene before a comment section spirals.

How to configure post-risk alerts and how they work

This FAQ answers common questions about how Round Robin assigns comments, handles inactive agents, and applies workflow and limit rules.

Round Robin FAQs

Run an existing workflow retroactively across a date range so backlog gets tagged, hidden, archived, or re-classified without rebuilding the workflow from scratch.

How to Apply a Workflow to Existing Items (historical runs)

Automate tagging, assigning, prompts, and smart workflows.

AI & Workflows

Create a custom design with text, images, and links

Privacy Policy

Terms of Service

Login

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.