To integrate your Zendesk account with the BrandBastion platform, you’ll need to create an OAuth client in Zendesk. This connection allows BrandBastion to securely access your Zendesk data. Follow the steps below to set everything up.
🧾 What You’ll Need
Admin access to your Zendesk account
Access to your BrandBastion workspace
A place to copy-paste the Identifier and Client Secret
🛠️ Step-by-Step Guide to Set Up OAuth in Zendesk
1. Go to the Zendesk Admin Center
Log into your Zendesk account.
Navigate to Admin Center by clicking the gear icon in the left sidebar.
Under Apps and integrations, go to OAuth clients.
2. Create a New OAuth Client
In the OAuth Clients section, click Add OAuth client.
Now fill in the following fields:
Client Name: You can use BrandBastion Integration or anything descriptive
Description: Describe what this integration is for. You can copy this: Allows BrandBastion to securely access our Zendesk account
Company: Enter your company name
Unique Identifier: This can be any name that helps you identify this integration (e.g. brandbastion_integration).
Redirect URLs: Use the following URL to ensure your integration works correctly:
https://app.brandbastion.com/settings/integrations
Click Save once everything is filled in.
3. Copy Your Identifier and Client Secret
After saving, Zendesk will display the Client Secret. Copy that and the Identifier you filled earlier.
⚠️ Important: Client Secret is only shown once, so be sure to copy and store it securely.
🔗 Connect Zendesk to BrandBastion
Log into your BrandBastion dashboard.
Under your user icon in the top right corner go to Company and then click on the Integrations tab
Click on the + Add integration button and paste the Identifier and Client Secret into the corresponding fields.
Click Sign in with Zendesk and follow the instructions to authorize access.
Once authorized, your Zendesk account will be connected and ready to use within the BrandBastion platform.