🔧 How to Set It Up
Follow these steps in the Control Panel > Workflows section:
1. Create a New Alert Workflow
Click “+ New Workflow” under the Workflows tab.
Give it a clear name like “New Comment Assigned to Me” so it's easily searchable.
2. Set the Trigger: Comments / Messages > Assigned To
In the Trigger section, choose:
→ Filter by:Assigned To
→ Value: Your name
💡 This ensures the alert only fires when you're the one assigned.
3. Configure the Threshold
Frequency:
Choose “Every time I receive 1 new conversation” to get alerts for every assignment
Or, set a Within a specific threshold (e.g., “every 5 comments”) to reduce noise
3. Configure the Action
Subscribers: Add your own email
4. Save and Activate
Hit Save Workflow
📌 Notes
You’ll still receive in-app notifications even if email is off.