Use Case
Detect a spike in 1–2 star reviews for any app or store
Investigate cause immediately (bug, version issue, pricing, etc.)
Route to CX, product, or QA teams via Slack or email
Step-by-Step: Set It Up
1. Go to: Workflows > New Workflow > Alert
Start from the main navigation and choose to create a new alert workflow.
2. Set Filter: Review Rating
Select Review Rating as your filter
Choose 1 and 2 stars
Optional: Add more filters for deeper precision
3. Define Threshold
Pick how sensitive you want the alert to be:
Option A: Absolute Volume
Get alerted when you receive at least X low-rating reviews in Y time
Example: "5 low-rating reviews in 1 hour"
Option B: Relative % Growth
Detect unusual spikes compared to your historical baseline
Example: "50% increase in low-rating reviews compared to the previous day"
4. (Optional) Enable: Include AI Analysis
If you're on Reputation+ or higher:
Toggle on Include AI Analysis
BrandBastion AI will summarize the themes, triggers, and sentiment in the spike
Get a digest that highlights why the low reviews happened
