Maintain uninterrupted monitoring by keeping your asset connections up to date.
🔄 Why reconnection is needed
BrandBastion uses access tokens to securely connect to your social profiles and ad accounts. These tokens can expire or become invalid if:
The token expires (e.g., after 60 days)
Your social account password changes
The user who connected the asset loses access
📌 Note: You won’t lose historical data—but BrandBastion can’t monitor or moderate expired assets until they’re reconnected.
🔎 Check which assets need reconnection
Navigate to My Account > Assets
Check the Status column:
Red = Expired (requires immediate reconnection)
Yellow = About to expire (reconnect soon)
🔐 How to reconnect an asset
Click Reconnect next to the expired or expiring asset
Log in with your credentials for that platform
Authorize access to refresh the connection
💡 Tip: If multiple assets are managed by one person, ensure they still have the necessary platform permissions before reconnecting.