Maintain uninterrupted monitoring by keeping your asset connections up to date.
đ Why reconnection is needed
BrandBastion uses access tokens to securely connect to your social profiles and ad accounts. These tokens can expire or become invalid if:
The token expires (e.g., after 60 days)
Your social account password changes
The user who connected the asset loses access
đ Note: You wonât lose historical dataâbut BrandBastion canât monitor or moderate expired assets until theyâre reconnected.
đ Check which assets need reconnection
Navigate to My Account > Assets
Check the Status column:
Red = Expired (requires immediate reconnection)
Yellow = About to expire (reconnect soon)
đ How to reconnect an asset
Click Reconnect next to the expired or expiring asset
Log in with your credentials for that platform
Authorize access to refresh the connection
đĄ Tip: If multiple assets are managed by one person, ensure they still have the necessary platform permissions before reconnecting.