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How to Add and Remove Assets for Coverage

Set up full comment coverage across Meta, YouTube, TikTok, and X by connecting the right asset types for each platform, including paid where applicable.

šŸ”— For Meta Assets

To enable monitoring on Facebook and Instagram, we recommend adding BrandBastion as a partner through Meta Business Suite (previously known as Meta Business Manager).

  1. Follow this step-by-step guide:
    ā€‹ā€‹Granting BrandBastion Access via Meta Business Suite

  2. Once access is granted, contact BrandBastion Support so we can activate coverage.

You can also link Meta assets directly through the platform (see below).

šŸ”§ Adding Assets via the BrandBastion Platform

This method works for:

  • Instagram

  • Facebook

  • YouTube

  • X (Twitter)

  • TikTok

  • LinkedIn

  • Google Business

  • Trustpilot

Step 1: Go to ā€˜Assetsā€™

  • Navigate to My Account > Assets

  • Click Add Assets

Step 2: Log In and Select Assets

  • Choose the platform you want to connect

  • Log into the relevant account

  • Select the pages/profiles/channels you want covered
    ā†’ Use Select All to include everything

šŸ“Œ Paid ad comment coverage: Connection requirements vary by platform.

  • Facebook & Instagram: Connect both the relevant organic Page/account and the ad account.

  • TikTok: Connecting the TikTok ad account is sufficient for paid comment monitoring.

For other platforms, contact BrandBastion Support if you're unsure which accounts are required for paid coverage.

šŸš€ What Happens After Setup

Once assets are added:

  • Crawling and analyzing comments starts automatically.

  • Initialization may take a few minutes up to several hours, depending on volume

  • Youā€™ll get an email notification once everything is live

šŸ“Œ Note: An asset showing as ā€œMonitoringā€ does not necessarily confirm that comments are being ingested. If you suspect missing comments, check whether recent comments are appearing in the Smart Inbox.

For further guidance, see Troubleshoot Missing Messages From the Platform.

šŸ—‘ļø How to Delete Assets

Remove assets you no longer want monitoredā€”fully deactivating them from your account.

Step-by-Step

  1. Go to Assets
    Navigate to My Account > Assets and view your full asset list.

  2. Open Edit Menu
    Click the three-dot menu (ā‹®) next to the asset you want to remove, then select Edit.

  3. Turn Off Monitoring
    Toggle monitoring off for the asset.

  4. Delete the Asset
    Open the three-dot menu (ā‹®) again and select Delete.

Need Help?

Questions or missing assets? Contact [email protected] for hands-on assistance.

FAQ

Can I add personal or creator account assets?
No, only brand accounts are supported at this time. Personal and creator accounts cannot be added.

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