Refreshed Help Center with In-Platform AI and Live Support
We’ve revamping your support experience with a brand-new Help Center and two powerful support options directly inside the platform. Whether you’re looking for instant answers or need human help, you now have both at your fingertips. Use our built-in AI support chat for quick guidance, or connect with live support and open a ticket right from the platform—with full visibility on your ticket status.
Use cases
Find answers fast with in-platform AI support
Escalate issues with live chat and automatic ticket creation
Track your support tickets from one place
Collect and Analyze CSAT/NPS feedback automatically via DM replies
You will be able to automatically collect customer satisfaction or net promoter scores (CSAT/NPS) through your social DMs. Simply set up an auto-reply workflow that triggers after a DM thread is archived, asking your audience to rate their support experience (e.g., “How would you rate our support from 1–5?”). All responses to this prompt are automatically tagged as feedback, and you’ll see an updated chart that shows your score distribution over time.
Use cases
Improve support quality:
Identify how your audience feels after receiving support via DMs
Monitor changes in satisfaction over time
Pinpoint accounts or team members that need training or support
Type what you need — we’ll build the filters
You no longer need to click through dropdowns to set filters. Just type a phrase like “ad comments on Facebook in the last week” or “negative comments on TikTok” and we’ll instantly suggest the matching filters for you. The system understands your intent and translates it into structured filters like platform, type of message, sentiment, and time range.
Use cases
Faster filtering without menus:
Type “positive Instagram DMs this month” to get a clean inbox view
Type “comments on ads last week” and instantly see the right filters