BrandBastion

Integrating your Trustpilot Reviews with BrandBastion helps ensure timely responses and adjustments to your social and care strategies.

How to Engage With Trustpilot Reviews in BrandBastion

Manage and respond to Google Play Store reviews directly in your BrandBastion Reviews Feed.

How to Set Up a Google Play Store Integration in BrandBastion

Get notified instantly when 1–2 star reviews surge. Use this alert to catch sudden drops in ratings and act fast on bugs, bad UX, or missed expectations.

How to Set Up an Alert for Spikes in Low-Rating Reviews

This guide explains how and when app reviews are ingested, updated, and displayed in the platform after onboarding, including key limitations from Apple and Google that affect visibility and timing.

App Review Ingestion, Update Frequency, and Moderation

Stay on top of updated reviews across platforms like Google, Trustpilot, Apple App Store, and Google Play. Use this workflow to trigger alerts when a review’s rating changes — up…

Set Up Email Alerts for Updated Reviews (coming soon)

Use this workflow to automatically respond to reviews with no written text — ideal for fast acknowledgments on high volumes of 4–5 star ratings.

Automating Replies for Textless Reviews (coming soon)

Manage and respond to Apple App Store reviews directly in your BrandBastion Reviews Feed — with official API access through App Store Connect.

How to Set Up an Apple App Store Integration in BrandBastion

Track when customers edit their reviews and whether replies correlate with rating increases, decreases, or no change.

Reply Impact: How Your Replies Influence Rating Updates (coming soon)

Use Astra in Reviews to turn messy feedback into clear themes, risks, and next steps.

Using Astra to Summarize and Act on Reviews

Manage, respond to, and extract insights from customer reviews across platforms.

Reviews

Create a custom design with text, images, and links

Privacy Policy

Terms of Service

Login

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.