1. Create an after-hours tag workflow
Create a tag workflow and change the trigger from When filters match to Time frame on top.
Set:
Your out-of-office hours
The relevant days
The correct timezone
Under Action, apply a tag such as After Hours or OOO.
2. Create the reply workflow
Create a reply workflow that triggers when:
The message type is a Private Message
The After Hours tag is applied
Set the action to send a saved reply, for example:
Thanks for reaching out. We’ve received your message and a team member will assist within 24 to 48 hours.
Example setups
Daily after-hours coverage
For business hours of 9:00 AM to 6:00 PM PST, configure the tag workflow to run outside that window.
Weekend coverage
For teams without weekend coverage, configure the tag workflow for the required Friday-to-Monday period.
Note: You can create 2 tag workflows for the same tag (After Hours) to cover both daily after-hours coverage and weekends.