Engagement
Reply faster and better with saved replies and smart routing.
39 articles
- Common Errors and Potential Fixes when Replying or Hiding Comments
- Understanding the Message Types We Cover: Owned Public, Owned Private, and Earned
- Meta DMs - FAQs
- Engaging on Instagram – FAQs
- How to Track Agent Performance
- Engagement - General FAQs
- Setting Up and Using Saved Replies
- How to Prioritize and Respond to Conversations Using the Inbox (Essential & Reputation Plans)
- How to Prioritize and Respond to Conversations Using the Inbox (Engage+ Plan)
- Working as a Team in the Inbox
- Understanding the Engage Section: What Each Tab Means
- Troubleshoot Missing Messages From the Platform
- How Can I Batch-Manage My Conversations?
- Tagging Users in Replies
- Time and Subject Limitations for Replying to Private Messages
- AI Replies in One Click: How to Get the Best Results
- Leverage User Details for Full Context in Every Interaction
- Prioritize High-Like Comments Across Facebook, Instagram and TikTok
- How to Batch Reply to Conversations
- Enhance Your Replies with AI
- How to Set Up CSAT/NPS Auto-Scoring for Direct Messages
- How Trending TikTok Posts Work in the Outbound Inbox
- How to Set Up Prompt Instructions for Better Replies
- CSAT Score Distribution by Agent - How It Works
- How to Shorten Links in Replies
- How to configure knowledge groups and how they work
- Set up after-hours DM auto-replies
- Agent+ Plan
- Getting Started: How to Configure Your Agent+ Account for Better AI Replies
- How to Connect Your Website or Help Center to Power AI Replies
- How to Use Batch Replying
- How to Batch Approve Pre-Drafted Replies
- How to Generate Pre-Drafted Replies for Your Queue
- How to Use Post-Aware Replies
- How to Customize AI Safeguards [coming soon]
- Troubleshooting & Optimization Guide for AI Replies
- How to Use the Agent+ Dashboard
- Agent+ FAQs
- How to set up the DM AI Chatbot