BrandBastion

This guide helps you troubleshoot errors when managing replies and hides across social media platforms.

Common Errors and Potential Fixes when Replying or Hiding Comments

Learn the difference between owned public, owned private, and earned messages.

Understanding the Message Types We Cover: Owned Public, Owned Private, and Earned

Troubleshoot Meta DM errors by checking if BrandBastion is set as the Primary Receiver for the Handover Protocol.

Meta DMs - FAQs

Engaging on Instagram – FAQs

Monitor how fast and how well your team is replying with real-time insights into agent output and response times.

How to Track Agent Performance

Engagement - General FAQs

Use Saved Replies to maintain brand voice consistency and accelerate responses to common questions.

Setting Up and Using Saved Replies

Prioritize key conversations fast using AI-driven intent detection, so you can focus on the comments that truly need your attention.

How to Prioritize and Respond to Conversations Using the Inbox (Essential & Reputation Plans)

Use AI-powered Advanced Tags to prioritize smarter, route faster, and respond with precision across all incoming conversations.

How to Prioritize and Respond to Conversations Using the Inbox (Engage+ Plan)

Efficient team collaboration starts by clearly assigning ownership, avoiding collision, and keeping context centralized with internal notes.

Working as a Team in the Inbox

This guide breaks down each tab inside the Engage section, so your team can manage conversations with maximum efficiency.

Understanding the Engage Section: What Each Tab Means

This comprehensive checklist provides step-by-step instructions to identify the reasons why some conversations may be missing.

Troubleshoot Missing Messages From the Platform

Easily take action on multiple conversations at once with Bulk Actions inside your Inbox.

How Can I Batch-Manage My Conversations?

Easily personalize replies across platforms using BrandBastion's automatic placeholders — or remove them if preferred.

Tagging Users in Replies

Time and Subject Limitations for Replying to Private Messages

This guide shows you how to build high-performing AI reply prompts that feel on-brand, relevant, and human — every single time.

AI Replies in One Click: How to Get the Best Results

Quickly access full conversation history, message type breakdowns, and engagement context to respond faster and smarter.

Leverage User Details for Full Context in Every Interaction

Quickly spot viral engagement or potential brand risk by filtering and alerting on comments with high like counts.

Prioritize High-Like Comments Across Facebook

Batch replying lets you move fast and stay consistent — without sacrificing quality.

How to Batch Reply to Conversations

Polish, rephrase, and translate manual replies in seconds — all without leaving the composer.

Enhance Your Replies with AI

Automatically tag and score customer feedback in DMs using BrandBastion’s feedback tagging workflow.

How to Set Up CSAT/NPS Auto-Scoring for Direct Messages

Reply faster and better with saved replies and smart routing.

Engagement

Create a custom design with text, images, and links

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