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Engagement

Reply faster and better with saved replies and smart routing.

35 articles
Common Errors and Potential Fixes when Replying or Hiding Comments
Understanding the Message Types We Cover: Owned Public, Owned Private, and Earned
Meta DMs - FAQs
Engaging on Instagram – FAQs
How to Track Agent Performance
Engagement - General FAQs
Setting Up and Using Saved Replies
How to Prioritize and Respond to Conversations Using the Inbox (Essential & Reputation Plans)
How to Prioritize and Respond to Conversations Using the Inbox (Engage+ Plan)
Working as a Team in the Inbox
Understanding the Engage Section: What Each Tab Means
Troubleshoot Missing Messages From the Platform
How Can I Batch-Manage My Conversations?
Tagging Users in Replies
Time and Subject Limitations for Replying to Private Messages
AI Replies in One Click: How to Get the Best Results
Leverage User Details for Full Context in Every Interaction
Prioritize High-Like Comments Across Facebook
How to Batch Reply to Conversations
Enhance Your Replies with AI
How to Set Up CSAT/NPS Auto-Scoring for Direct Messages
How Trending TikTok Posts Work in the Outbound Inbox
How to Set Up Prompt Instructions for Better Replies
CSAT Score Distribution by Agent - How It Works