💡 Why it matters:
Correct access ensures real-time comment processing, visibility into your ad performance, and uninterrupted moderation.
✅ Before You Begin
Make sure you have Full Control of your Meta Business Account.
If you don’t, ask your Meta admin to complete these steps.
1. Go to Business Settings
Navigate to Business Settings in Meta Business Manager.
In the left sidebar, go to Partners.
Click “Add” and choose “Give a partner access to your assets.”
2. Add BrandBastion’s Business ID
Paste in BrandBastion’s Business ID.
Don't know BrandBastion's Business ID? Please reach out to our support.
3. Select BrandBastion and Share Assets
Once BrandBastion appears under partners:
Click “Share assets”
Proceed to select the Facebook Pages and Ad Accounts we’ll need access to.
4. Grant Access to Facebook Pages
For Organic Page Moderation, select the relevant Facebook Pages and choose:
Access Type: Partial access (business tools + Facebook)
Permissions:
Content
Messages
Community activity
Ads
Insights
Note: The Content permission is essential to monitor Visitor Posts and Page activity.
5. Grant Access to Instagram Accounts
To cover Instagram, the account must be an Instagram business account and must be tied to a Facebook page BrandBastion has access to.
If you want BrandBastion to moderate comments on Instagram Organic and Instagram Ads, grant access to your Instagram accounts with the below:
6. Grant Access to Ad Accounts
To cover paid assets (ad accounts), BrandBastion needs access to the organic page/s and ad account/s through which the ads are run.
Select the Ad Accounts you want BrandBastion to access
Under Permissions, enable:
Manage campaigns
Under Access type, choose:
Partial access
Manage campaigns
View performance
Manage Creative Hub mockups
📌 Note: We only require partial access — not full control — for Ad Accounts.
🚨 Important: To moderate ads or boosted organic posts, we need access to both:
The Ad Account, and
The Facebook Page connected to the ad.
Note: If you're an ad agency and only have access to the ad account, but limited access to the organic pages (for example, you only have advertiser permissions) we won't be able to crawl most comments from your ads.
Final Step
Click Save Changes
You're all set—BrandBastion will now have access to deliver full moderation and insights.