Why can't I find a specific post or ad?
Check these three areas when a post or ad isn’t showing up in the BrandBastion platform:
1. Account Coverage
Go to My Account > Assets and confirm the ad account or organic page is listed.
📌 If it's not, BrandBastion isn’t monitoring it yet. Add it to enable tracking.
2. Unsupported Post Types
Some ad/post types are not currently supported due to Meta API limitations. Common unsupported formats include:
Dynamic Product Ads
Dynamic Experiences
Boosted Posts using older formats
3. Meta's Handling of Post IDs
Some posts are hard to locate due to how Meta structures dynamic and boosted posts.
💡 Try this workaround to locate a post manually:
Open the post natively on Facebook.
Copy the name of a commenter.
In BrandBastion, use the Engaged Users filter.
Paste the commenter’s name and apply the filter.
Find the post under “Most Commented Posts” → Click the three dots → See Post.
From there, copy the Post ID.
Are hidden comments covered?
Yes. BrandBastion captures both visible and hidden comments across:
Facebook
Instagram
YouTube
Twitter
This ensures you're seeing the full public sentiment picture.
Why can't I see ad information on some posts?
You're likely viewing a Dynamic Ad on Facebook or Instagram. Due to Meta API constraints, some dynamic formats don’t expose ad info, even though comments are still visible.
What reporting options are available?
You can report on:
Comment performance
Post performance
Profile-level metrics
Use Saved Filters to create customized views (by campaign, channel, region, etc.), and Compare to analyze across filters, keywords, or campaigns side-by-side.
Why are usertags shown separately in the sentiment filter?
Usertags—comments that contain only a tag like @username—are handled differently for clarity.
Here’s why:
What is a “Usertag”?
A usertag is when someone tags another user (e.g., @janesmith) without adding any text. It’s a lightweight way of sharing content.
How BrandBastion categorizes them
Comments that only contain a usertag are labeled as Usertags.
Comments with a usertag and additional text are analyzed and labeled based on sentiment.
How to find a Facebook Post ID
For Facebook Ad Posts
Go to Ads Manager.
Open the hamburger menu.
Click Page Posts under “Engage Customers”.
Select Ad Posts — the Post ID appears in one of the columns.
For Organic Facebook Posts (Image)
Open the post.
Right-click the timestamp → “Copy Link”.
Paste the link in your browser.
Copy the number sequence at the end of the URL — that’s the Post ID.
Example:
https://www.facebook.com/yourpage/photos/a.123456789012345/678901234567890
Post ID = 678901234567890
For Organic Facebook Posts (Video)
Open the video post.
Click the three dots → “Copy Link”.
Paste the link in your browser.
Copy the numbers after
v=or at the end of the URL.
Examples:
https://www.facebook.com/watch/?v=123456789012345 → Post ID = 123456789012345
https://www.facebook.com/yourpage/videos/123456789012345 → Post ID = 123456789012345
Do you crawl comments on dynamic ads?
Yes, we crawl comments on Facebook Dynamic Ads and similar formats on other platforms.
Facebook:
Organic posts
Ads using:
Segment Asset Customization
Placement Asset Customization
Dynamic Product Ads*
Dynamic Language Ads*
Dynamic Experiences*
Instagram:
Organic posts (images, Reels)
Ads using:
Segment Asset Customization
Dynamic Language Ads*
Placement Asset Customization
📌 Historical comments are not be available for starred * formats. We crawl from the moment access is granted.
How long do you keep data for?
For most platforms, we retain data for up to 12 months.
Exception: For YouTube, data is retained for a maximum of 30 days due to platform-specific terms of service.
Why am I seeing data older than 12 months?
In some cases, you might see data that’s older than 12 months because we regularly check posts for new comments or updates. If a post gets new activity, we refresh the data — and this can extend how long we keep it.
So even if the original post is over a year old, any new comments or replies can restart the clock and allow us to keep that data longer (up to another 12 months).
If there’s no new activity, the data is automatically removed after the original retention