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Understanding historical and real-time crawling capabilities

There are certain limitations to what BrandBastion can crawl historically and in real-time based on the API limitations of various social media platforms.

What we'll crawl historically:

  • Comments on organic posts on Facebook, Instagram, and TikTok

  • Comments on ad posts, not using dynamic ads, on Facebook and Instagram

  • Comments on LinkedIn

  • Private Messages on TikTok

  • Youtube comments from the past 30 days

When Older Comments Appear

When new assets are connected, historical crawling may retrieve comments from older posts, depending on the platform and the configured crawling start date.

If an unusually large number of older comments appears at once, contact BrandBastion Support. Our team can review the asset's crawling start date and adjust it if necessary to match the intended coverage period.

Note: Updating the crawling start date can limit further historical retrieval but does not automatically remove comments already ingested.

What we'll crawl in real-time:

For the following content types, crawling begins from the moment access is granted:

  • Twitter/X conversations, including replies, quotes, and mentions

  • Comments on Facebook Dynamic Ads

  • Private messages on Facebook and Instagram

  • Instagram Story Replies and Story Mentions

  • Mentions

  • Hashtag listening

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