✅ What You’ll Accomplish
Disable a user account tied to the wrong email (e.g., personal vs. work)
Ensure your team has clean, secure access tied to the correct emails
Request permanent removal of the incorrect email from BrandBastion
Understand who receives asset expiration emails and how to adjust the distro list
How asset expiration email recipients are determined
Expiration notifications are sent to:
All active (non-disabled) users for your organization who have access to the asset that’s expiring.
Access is controlled in user configuration where Admins can set which assets each user can access.
If a user is allowed access to specific assets, they’ll only receive expiration notifications for those assets.
If a user’s asset access is left in the default empty state, it means they have access to all assets.
Step 1: Confirm the Correct Email Is Active
Before removing the incorrect user:
Make sure your work email is already added to the account
You can do this by asking an Admin to invite your work email if it’s not already active
💡 If both emails are active users, only one needs to be removed. We recommend keeping the work email active for long-term access.
Step 2: Ask an Admin to Disable the Incorrect Email
Only users with Admin access can disable other users.
Here’s how an Admin can disable a user:
Go to the Users section in your BrandBastion account
Find the personal email you want to remove
Click the three dots (⋯) next to the user > select Edit
In the Edit User view, toggle off the Active switch
Click Confirm
Once disabled, the user will no longer be able to log in.
🚨 If neither email has Admin rights, ask an existing Admin on your team to grant temporary Admin access to your work email so you can complete this step.
Step 3: Request Full Removal
After the incorrect email has been disabled:
Reach out to your BrandBastion contact
Include the email address you’d like fully removed
We’ll take care of the permanent deletion on our end.
🔐 Why This Matters
Removing incorrect or duplicate accounts:
Prevents login confusion
Keeps notifications and access controls clean
Ensures the right people have the right permissions
Need Help?
If you're unsure who your Admin is or can't access the user management page, contact your BrandBastion rep