Moderation impact dashboards in moderation and alerts
Available for Reputation+ plans and above.
The new Impact section helps you further understand the 24/7 moderation. It shows how much harmful content is being removed outside business hours, how quickly it is getting taken down once it comes in, and the difference this makes to what your audience actually sees on your posts. You also get a clear view of time saved, so it is easier to connect always-on coverage to real operational and reputation impact.
Use cases:
Get a clear read on overnight and weekend risk by seeing how much harmful content is handled outside working hours
See how the tone of your posts improves for real audiences by comparing sentiment on visible comments versus all comments
Replies impact dashboards in the activity log
Available for Agent+ & Engage+ plan
You can see estimated hours saved and how much reply support happened outside working hours. This helps you connect faster replies to real outcomes like engagement and healthier conversations, without needing to pull separate reports.
Use cases:
See how much time your team is getting back from BrandBastion support across day-to-day reply work
Understand how much support you are getting outside working hours, with after-hours help tracking
Duplicate workflows
Available for Agent+
You can now duplicate an existing workflow to create a new version in seconds. This is perfect when you want to reuse the same setup but adjust a few triggers, filters, or actions without rebuilding everything from scratch.
Use cases:
Duplicate an auto-assign workflow and tweak just the filters (language, keywords, sentiment, platform) to route conversations to different teammates
Duplicate a workflow and change only the trigger conditions to cover a new campaign or product line while keeping the same actions
Duplicate a workflow and adjust only the actions (assignment rules, tags, alerts, replies) to handle a new escalation path without redoing the whole setup
Duplicate reply AI prompts
Available for Agent+
You can now duplicate an existing reply prompt in one click, so you do not have to rebuild the same setup from scratch. This makes it easy to reuse a solid baseline, create variations for different brands, regions, or scenarios, and iterate safely without touching the original prompt.
Use cases:
Clone a proven prompt and tweak it for a new market, language, or product line
Create A/B versions of a prompt to compare tone options (friendly vs. direct)
Spin up a “draft” copy of a prompt for experimentation while keeping the original stable
Batch mode is now available in the All inbox
Available for Agent+
You can now turn on Batch mode directly from the All tab (in addition to the ‘To Review’ tabs that already supported it), so you can apply bulk actions without jumping around the inbox.
Use cases:
Quickly process high volumes during launches, virality, or crises from a single view
Apply bulk actions across mixed inbox items without repetitive one-by-one work
Batch assign
Assign multiple conversations to a teammate in one go. If a conversation already has an assignee, batch assign can add a second assignee to help teams share coverage during high-volume periods.
Use cases:
Split a surge in conversations across your team in seconds
Add backup coverage to active threads without re-triaging each one
Batch unhide
Unhide multiple hidden comments at once. Comments that are already visible stay unchanged, so you can safely run the action on mixed selections.
Use cases:
Restore visibility after a crisis or moderation pause without manual cleanup
Reverse large-scale hiding decisions quickly once context changes
Richer Trustpilot review context + quick access to reviewer profiles
Trustpilot reviews in BrandBastion now include more helpful context, like review status, experience date, verification info, TrustScore eligibility, tags, and report/visibility details, so you can triage and respond with confidence. You can also jump straight to the reviewer’s Trustpilot profile from the review view.
Use cases:
Quickly understand which reviews count toward TrustScore (and why) to keep reporting clean
Use tags, verification, and status to prioritize responses and spot patterns faster
Open the reviewer’s Trustpilot profile in one click for additional context
Request more information for Trustpilot reviews
You can now request additional details from a Trustpilot reviewer directly from the review thread in BrandBastion. Send a “request more information” message, track whether it’s pending, and see the reviewer’s response as soon as it comes in. If a response arrives, the item is flagged so your team can pick it back up quickly.
Use cases:
Ask for missing order details when a review is too vague to investigate.
Confirm reviewer info when you need to locate the right customer record.
Make sure responses don’t get missed by bringing the review back into your team’s review flow when the customer replies.
