How to Link Users:
Open the Conversation
From BrandBastion, navigate to the conversation you want to link.Click "Link User"
Initiate the linking process from the conversation modal.Search for the Zendesk User
Find and select the correct Zendesk user.Confirm the Link
Complete the connection between the social media profile and Zendesk user.
💡 Tip:
Need to link someone new? You can create a new Zendesk user directly from BrandBastion if no match exists.
