BrandBastion

Route alerts and reports directly into a Slack channel using the Send Emails to Slack feature. This is useful for teams who monitor issues in real time or triage via…

Send Alerts or Scheduled Reports to Slack

Forward alerts and scheduled reports directly into Microsoft Teams channels for better visibility and faster team action.

Send Alerts or Reports to Microsoft Teams

Connect BrandBastion with your tool stack.

Integrations

Create Zendesk Tickets with BrandBastion: Via Workflows or Manually

Easily view and edit Zendesk ticket details without switching platforms to streamline customer case handling.

Managing Zendesk Data Within BrandBastion

Manually connect Zendesk users with social media profiles for a unified, cross-platform customer view.

Linking Zendesk Users to Social Media Profiles

Zendesk Integration FAQs

Zendesk

How to Connect Your Salesforce Account to BrandBastion

This guide shows how to create Salesforce Cases from BrandBastion, either automatically via Workflows or manually from any conversation.

Create Salesforce Cases with BrandBastion via Workflows or Manually

BrandBastion lets you connect a social media profile to a Salesforce Contact so your team can recognize returning customers, track history, and keep context consistent across platforms.

Linking Salesforce Contacts to Social Media Profiles

This guide shows how to view and manage Salesforce Case data directly inside BrandBastion, so your team can triage and update cases without leaving the Reply flow.

Managing Salesforce Case Data in BrandBastion

This FAQ helps teams troubleshoot the BrandBastion + Salesforce integration and avoid the most common setup and permissions pitfalls.

Salesforce Integration FAQs

Understand exactly what Salesforce work is counted in BrandBastion reporting, and how to filter, audit, and export it.

Salesforce Reporting in BrandBastion

Salesforce

Learn how to connect Shopify to BrandBastion

How to connect Shopify to BrandBastion

Link a social profile to a Shopify customer to pull order and customer context into the inbox while you reply.

Link a social profile to a Shopify customer

Understand what data BrandBastion’s AI can use once you enable the Shopify toggles in your prompts.

Shopify data in AI replies — what turns on when you enable the toggles

This guide helps you match BrandBastion-identified products to your Shopify catalog so agents can answer faster with accurate links, variants, and stock.

Use Shopify product match to reply faster and more accurately

Shopify

Bring TikTok Shop buyer support into your TikTok inbox so agents can triage and reply with commerce context.

Connect TikTok Shop to BrandBastion

Send fast, compliant replies from the TikTok Shop composer, including text, images, and commerce cards.

Reply to TikTok Shop Buyers from BrandBastion

View a buyer’s recent orders inside the conversation so agents can answer order, shipping, and refund questions without leaving the inbox.

Resolve TikTok Shop Order Questions with the Buyer Orders Panel

Generate faster, more accurate replies by enriching AI reply input with TikTok Shop order and product context.

AI Replies for TikTok Shop: Using Buyer Context

TikTok Shop

Create a custom design with text, images, and links

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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