🔁 Batch Reply Methods
You can batch reply to conversations using:
AI Replies: Generate tailored replies at scale
Saved Replies: Apply templated responses with variation
✅ When to Use Each Method
Use Case | Best Method | Why |
Repetitive questions (e.g., "Do you ship to X?") | Saved Replies | Ensures fast, consistent answers with pre-set variations |
Mixed topics across platforms | AI Replies | Context-aware, dynamic generation across all tones |
Fan comments and praise | Either | Match tone based on volume and brand style |
🧠 Using AI Replies
Select Conversations
Use batch mode to select all comments you want to reply to.Click “Reply (AI reply)”
From the batch bar at the bottom, choose “Reply (AI reply).”Choose Tone Prompt
Select from your AI prompts:💡 You can preview and edit replies before sending.
Replies Will Be Staggered
Replies are sent 2 minutes apart.
💬 Using Saved Replies
Tag or Filter Conversations First
Group conversations by relevant tag, keyword, or topic (e.g., “Shipping”, “Promo Code”) to ensure one reply fits all.Enter Batch Mode
Select conversations you want to reply to.Click “Reply” > “Using Saved Reply”
Choose from your Saved Replies library.Use Variations
You’ll need at least 20 variations per saved reply to help keep your responses dynamic, natural, and aligned with platform best practices. We recommend you generate 50 variations and you can do that in one click with our AI assistant.
💡 Tips for Successful Batch Replies
Keep Saved Replies Updated
Rotate phrases and emojis seasonally to feel fresh and on-brand.Double-check sentiment
Avoid batch replying to negative or escalated messages unless carefully filtered.Use tags to organize smartly
This lets your team apply different responses to praise vs. complaints.