Coming soon
When to Use This
Use this alert to:
Respond fast to changes in customer sentiment
Track score increases after support resolutions
Flag rating drops before they impact KPIs
Detect unusual spikes in review updates over time
How to Set It Up
1. Go to Workflows
From the main dashboard, navigate to:
Control Panel > Workflows > New Alert Workflow
2. Add a Filter: Review Updated Status
Find the filter labeled:
Review Updated Status
You’ll see these options:
Not updated – original review, no changes
Updated → Expand to see:
Score increased
Score unchanged
Score decreased
Pick one or more to trigger alerts when:
A review was edited (any type of update)
A review’s score increased (positive signal)
A review’s score decreased (potential issue)
3. Choose your Thresholds
Decide how often you want to be notified:
A. Absolute Volume Threshold
Use this to trigger alerts when review updates reach a fixed count:
When I receive at least [X] conversations within [Y time window]
Example:
Get an alert when 5 reviews with score decreases come in within 1 hour.
B. Relative % Growth Threshold
Use this to track spikes compared to typical volume:
Alert me when there's a 30%+ increase in updated reviews over the usual pattern.
This helps detect volume surges — like after a product launch or social backlash — without needing to set arbitrary volume numbers.
💡 Tip: Relative growth is ideal for brands with fluctuating review volume.
C. Real-Time Trigger
If you want alerts for every single matching review, toggle:
“Every time I receive 1 new conversation”
Where to Send Alerts
You can route these alerts to:
Email (individuals or shared inboxes)
Slack – Set up Slack alerts →
Microsoft Teams – Set up Teams alerts →