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How to Use the Archive Workflow to Empty Your Inbox Faster

Set up auto-archive rules to instantly remove low-value messages from your queues — so your team can focus on what matters.

Updated over 7 months ago

When to Use Auto-Archive Workflows

Use this workflow to streamline moderation and cut manual triage time. Ideal for:

  • Filtering spam, scams, and trolls

  • Clearing irrelevant collab requests

  • Removing comments with no engagement value


Recommended Archive Rules

Here are smart ways to deploy auto-archive to speed up inbox management:

🧹 Archive Irrelevant Messages

Set keyword- or tag-based rules to auto-archive messages that don’t require a response or action.

Examples:

  • Bot/spam phrases: “click this link,” “DM for promo,” “win a free iPhone”

  • Empty user tag comments: Messages like “@friend” that don’t add value


🛡️ Archive Based on Moderation Tags

If you're using BrandBastion's Reputation+ or Engage+ plans, auto-archive any comment flagged by our moderation engine with these tags:

  • Spam

  • Discrimination

  • Competitor Promotions

  • Socio-political Discussions

📌 This keeps hot-button or policy-breaking content out of view, without manual moderation.


🤝 Archive Collab Requests (When Not Accepting)

Not open to influencer or brand collaborations? Set up rules to auto-archive DMs and comments that include phrases like:

  • “Let’s collab”

  • “Work with us”

  • “Brand ambassador”


🚨 Archive Phishing and Scam DMs

Block deceptive messages fast. Create rules for phrases like:

  • “Your account will be deleted”

  • “Verify your page”

  • “Instagram security alert”

💡 Update this list regularly based on new scam trends you see.


Final Tip

Set these archive rules at the queue or account level to ensure consistency across all managed pages.

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