The Hide Workflow feature allows you to automatically hide comments based on predefined filters and exclusions. You can also schedule when moderation should begin or end.
How It Works
Set Your Filters
Choose which platforms, asset groups, and assets the workflow should apply to.
Define rules for what types of comments should be hidden.
Add Exclusions (Optional)
Specify any comments that should not be hidden, such as those with certain tags or associated with specific campaigns.
Schedule Moderation (Optional)
Set a start and/or end time for moderation, which is useful for time-sensitive campaigns.
Enable the Workflow
Once configured, the workflow will automatically hide comments that meet the criteria.
Optional - You can enable the functionality to automatically unhide comments when they no longer match the filtering criteria within each Hide Workflow.
Only comments hidden by this workflow are eligible for auto-unhiding.
Comments hidden manually or by other workflows will not be automatically unhidden.
How BrandBastion AI Supports Hide Workflows
BrandBastion’s AI automatically analyzes and tags comments based on sentiment, language, and other key attributes. If you're using BrandBastion tags as triggers in your hide workflows, AI processing plays a crucial role in determining whether a comment should be hidden. BrandBastion AI analyzes every comment for sentiment, language, and other key attributes.
Workflows that use AI tags or exclusions will wait for AI processing to complete before hiding or excluding comments.
Exclusion tags applied by AI prevent the workflow from hiding the comment.
🚨 Alert: This ensures smarter, real-time decision-making based on enriched data — not just raw text.
FAQs
FAQs
1. Will changing a Hide Workflow unhide already hidden comments?
No. Workflow changes don't retroactively affect hidden comments. You can manually unhide them if needed.
2. Does Hide Workflow apply to past comments?
Yes. It applies to both new and previously ingested comments that meet your conditions at processing time.
3. What if I manually tag a comment after it’s hidden?
If a comment was already hidden, adding an exclusion tag later won't unhide it automatically — unless you have the auto-unhide option enabled.
4. How does BrandBastion AI affect exclusions?
We wait for AI to finish analyzing comments before applying hide or exclusion rules. AI-generated attributes like sentiment and language are considered.
5. What happens if AI assigns an exclusion tag?
The comment will not be hidden. Exclusion tags take priority over hide triggers.
6. What if AI misses an exclusion tag, but I add one manually later?
The comment remains hidden unless you manually unhide it. Auto-unhide will not apply retroactively unless the option was enabled from the start.
7. Can a comment be processed by multiple Hide Workflows?
No. Once hidden by one workflow, it won’t be hidden again by another. However, other actions like auto-replies may still apply.
8. Can I schedule when moderation starts and stops?
Yes. Scheduling allows workflows to activate and deactivate automatically, ideal for time-bound campaigns.
9. Will comment edits re-trigger the Hide Workflow?
Only if a relevant field (tags, sentiment, etc.) changes. Hidden status remains unless workflow criteria are re-evaluated.
10. Can I apply different Hide Workflows across platforms and assets?
Absolutely. Customize workflows per platform, asset group, or asset to fine-tune your moderation strategy.