Coming soon!
Important for existing prompts
If you already have live prompts, you must enable these toggles for those prompts. New prompts default to enabled, existing ones default to disabled.
The two Shopify toggles
Use Shopify product catalog to improve replies
Use Shopify customer information to improve private replies
Turn them on in your prompt settings to unlock richer, more accurate answers.
Go to Control Panel > Engage Library > AI prompts and edit each prompt
What the AI can use in public replies
Even with toggles on, public replies never include customer‑specific data. The AI does not access or use any personal identifiers in public threads.
Always excluded in public conversations:
Email, phone, addresses
Whether a person has orders, order status, refunds
Buyer history summaries or any linked customer metadata
What it can use publicly:
Product catalog data for products that are positively matched to Shopify (see details below)
Toggle 1: Product catalog data (public and private)
When Use Shopify product catalog to improve replies is enabled, the AI can reference accurate product facts for identified products that are matched to Shopify.
Included product fields:
Product: title, vendor, product type, status, tags
Variants: variant title, SKU, price, compare‑at price (when present), inventory quantity
Inventory by location: top locations by available quantity
Why enable it:
Sharper specs and pricing context
Fewer “let me check” replies
Faster answers to availability questions
Toggle 2: Customer info for private replies
When Use Shopify customer information to improve private replies is enabled and the social profile is linked to a Shopify customer, the AI can use a small, privacy‑safe slice of buyer history to personalize private messages.
Included buyer history context:
Lifetime number of orders
BrandBastion derived tier signals (computed in‑product)
Last order date (date only)
Included recent order details (default window: last 60 days):
Order name and created date
Display‑friendly financial and fulfillment statuses
Total price
Items ordered: product title, variant title, quantity, SKU, pricing
Shipping and tracking summary: carrier name, tracking number partially masked, tracking URL
Why enable it:
More helpful private resolutions with less back‑and‑forth
Context to identify common issues and next best action