BrandBastion

Agent+ delivers the fastest, most context-aware AI replies in the market. Replies stay grounded in your knowledge, reflect your brand voice, and pass safeguard checks before going live.

Agent+ Plan

Follow these five steps to get accurate, brand-safe, and scalable AI replies running smoothly.

Getting Started: How to Configure Your Agent+ Account for Better AI Replies

Connecting your own knowledge ensures AI replies are factual, brand-safe, and tailored to your business. You can link a full website, upload specific URLs, or add custom snippets.

How to Connect Your Website or Help Center to Power AI Replies

Batch replying lets you generate multiple AI replies at once from the To Review tabs. It’s designed to handle large volumes quickly while still giving you visibility before sending.

How to Use Batch Replying

Batch approval lets you send or reject multiple AI-drafted replies that are already prepared and waiting in your queue.

How to Batch Approve Pre-Drafted Replies

Pre-drafted replies are AI-generated responses created in advance and stored in your Ready for Send section. They allow you to approve, reject, or archive replies in bulk without waiting for…

How to Generate Pre-Drafted Replies for Your Queue

Post-aware replies use AI to analyze the post itself — captions, hashtags, and even creative text — so your replies are always grounded in context.

How to Use Post-Aware Replies

Safeguards act as guardrails for AI-generated replies, blocking or flagging content that could be unsafe, off-brand, or inconsistent.

How to Customize AI Safeguards [coming soon]

Use this guide to quickly fix issues with AI replies and optimize performance over time.

Troubleshooting & Optimization Guide for AI Replies

Track what’s working, fix what’s not, and keep replies moving fast with smarter AI support.

How to Use the Agent+ Dashboard

Quick answers to the most common questions about AI replies, safeguards, and workflows.

Agent+ FAQs

The DM AI Chatbot automatically responds to incoming direct messages using AI, based on defined rules, triggers, and connected knowledge sources, while clearly informing users that they are interacting with…

How to set up the DM AI Chatbot

Configure the fastest, most context-aware AI replies for your brand.

Agent+

Create a custom design with text, images, and links

Privacy Policy

Terms of Service

Login

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.